Complaint / review text:
I wish I had read the reviews before I ordered from them. I placed an order from them on July 15. It was processed and they received payment on July 21st. Two weeks later I hadn't received my products. I attempted to track the items (order shows complete on their website) only to find that it never left their warehouse. After numerous e-mails (only one that was answered) and several calls, the problem still hasn't been resolved. I have been given the same story every time I called.
I asked to speak to the warehouse and was told that was impossible. I asked to speak to someone higher than the call center supervisor and was told that was also not going to happen. I finally requested that I either receive a refund or that my items actually get shipped. I was informed that couldn't happen until the warehouse completed their investigation. Basically they took my money and aren't giving me what I ordered. I'm completely surprised by this. I have never had this problem with them before. I was super excited to order from them. I definitely won't be ordering from them again and I don't recommend that anyone else order from them either.