Complaint / review text:
I went to the Michaels in Mchenry, IL today 9/13/2015. My son found a Lego-like set he wanted that was on their end cap for 7.99 and since their dad was with me we had my daughter pick one out too. I had a 50% off coupon on my phone, and he had a 50% off paper coupon. When we got to the register the lady scanned one box, it came up 7.99, she then says "Oh the coupon isn't going to work because it's a clearance item". Now, being a Michaels shopper I know that their clearance has red tags, and was/now pricing. These items had a white tag, with no was now pricing and was on an end cap in a main aisle. I told her it didn't say clearance, so she called another lady over. This lady Moreen was a manager. She then tell me exactly what the other cashier told me, except adding "It was 14.99, now it's 7.99". I told her to hold on a sec while I go and take a picture of the end cap for her.
Upon doing so and returning she is ringing up a customer on a non-lit up register. Knowing I was waiting she continued to ignore me. I had to interrupt her with a 3rd customer and told her in front of the customer that I was still waiting to talk to her. When she finished, I showed her pics of their own end cap, and said "As a customer how am I to know this is clearance. It's not labeled as such. It has a white tag. It does not have was now pricing." And that as a store they should honor their coupon.
She then tells me that because it's clearance they can't discount it anymore. However I had to correct her on that also.in the past they have done price adjustment on clearance for mistakes. I also told her I work retail so she knows what she is doing is wrong, and complete bs. I tried to go on their website after to file a complaint, however it keeps giving me a phone number. I'm glad there is a Hobby Lobby on the same block as them because I won't be back to this Michaels again.