Complaint / review text:
I visit this Publix on Universal Blvd at least twice everyday as my office is very close to it. Not only I purchase my personal groceries here, but lunch everyday, and give them business for our resort guests by promoting and cross selling it to our customers. I have a very good relationship with the managers for the most part, but since they changed the Grocery Mgr and brought this lady Ashlea, the personal customer service has gone down the hill. I wanted to order today a Hummus Sandwich - and even though is not on the Menu, some of the ladies had said all they have to do is open a Hummus Pack just as they do with an egg sandwich. But, she refused and said, "I am taking over and I will not make that sandwich", despite of what couple of the other ladies had said they could it. I am not very surprised - the lack of interest to please the customer, but the sense of poor customer service.