Complaint / review text:
Mothers Day 2006: I placed an order for My Mother's flowers on 5/3/06 to be delivered on 5/5/06 which she did receive unfortunately the arrangement I choose wasn't exactly what she received, I paid extra for a nice vase and they sent the flowers with a cheap clear glass vase. I also ordered a Jane Carroll design from 1800flowers for my Mother in-law on 5/8/06 to be delivered on 5/12/06.
So, on Friday May 12th no flowers showed up so I called 1800flowers and put on hold for 45 minutes. They told me UPS rescheduled the delivery for Saturday May 13th. Again I called her that evening and no flowers. I again called 1800flowers on hold for 30 minutes to cancel the order because at that point the flowers couldn't have survived in a hot truck for that many days. I then received an email on Monday morning from 1800flowers stating the flowers would be delivered on Monday May 15th. They were delivered but all the flowers were DEAD.