Complaint / review text:
I have tried to buy a decent pair of high heel shoes from JustFab for months. The first pair that I have ordered was Yvette, nice cream-colored high-heel sandals, I ordered them in size 5. When I received my shoes they were incredibly small, my heel was hanging out completely. I never wear any other size but 5, and the shoes I have received seemed more of a size 3. I have contacted JustFab about this and explained my situation, the response I received was: "Sorry about this, but to make sure that our shoes are great, please check the reviews on our website". This sounded ridiculous to me and I explained again that I have a faulty item in my hands that has nothing to do with anyone else's review.
Long story short, they didn't investigate into my problem any further. I felt helpless and because I still has £70 worth of member credit, I had to make another purchase. I ordered another pair of shoes (size 5.5 this time) and guess what I got? Tiny tiny shoes again... I could keep going on and on about my awful experience with JustFab, it was the worst! My advice: never buy anything from there and know that when you first buy anything from them, you automatically become a member and they start charging you £35 a month!