Complaint / review text:
I ordered a lingerie set. The set came with a shirt, pants and shorts. First of all it took a month for me to receive the set and after my order finally arrived I was so disappointed. My first disappointment was the way the item was packaged. It looked as if they balled the items up and threw them into a plastic bag then into a plastic shipping bag. That was so low class of such an old company. My next issue with the items I ordered was the quality. The quality of the material is so cheap, I literally could have went to Walmart, found the cheapest material possible and made these items by hand.
I will never order anything from Frederick's again. I had more respect for this company because they've been around for so long. It's a shame they don't value their products anymore. I called customer service to complain and asked for a refund. I was told to ship the item back and pay for the shipping. After the warehouse receives the item it will take about 60 days for my money to be refunded. Like really? It took you minutes to take the money off my card but two months to be refunded! I'm done!