Complaint / review / scam report
Sears
After 4 service calls over a period of about 6 years I...

Complaint / review text:
After 4 service calls over a period of about 6 years I still have the same issue, my fridge will not stay cold. The service men were never here long enough to do any repairs. They would replace the same part, add gas and hope that the problem would go away. You would think that the fourth service man would realize the last 3 service men's mistakes, but alas another fool. He replaced the same part, added gas and left. The service manager stands behind his service men. Now that the warranty has expired and the service manager feels that his men did a good job, I am without a working fridge (4 times trying to repair the same problem).

I called a local qualified service man who come here to tell me it would cost more than the fridge is worth to repair it. Since it is a big job to find the gas leak a special UV valve needs to be installed to be able with special glasses to see the gas and since the pipe are behind the casing he would have to take apart my fridge. He said since there was no valve installed he does not know how any service man could have found the leak. There was nothing the service manager would do for me. I am now going shopping for a new fridge and you can count on me to never shop for an appliance at Sears again.

Contact information:
Author: Contact with Author


Offender: Sears

Country: USA
Site: www.sears.com

Category: Shops, Products, Services

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