Complaint / review / scam report
Babies R Us
Ordered a $500 Recliner at Babies R Us on August 24,20...

Complaint / review text:
Ordered a $500 Recliner at Babies R Us on August 24,2015. The lady that sold it to us let us know that she had no idea how long it would take to come in, but it takes a while because she said they do not make them until they are ordered. Which I thought was weird, because you can go online to babiesrus.com and the one we purchased says they ship in 1-2 business days, but whatever! So, I have my order number and receipt still with me! They told me they would send me an email when the recliner gets to the store because it costs extra to have it shipped to our house. Also, I later found out that if I would have ordered myself, the shipping to my house would have been free.

It is now October 5, and have heard nothing from them, can't look up my order for some reason, so I called them! They told me, that their computer shows that I have already came to pick up my order, then when I told them I hadn't, another guy said, "well we have your recliner here, but it says you tried to come pick it up but it wouldn't fit in your car. Also we sent you an email letting you know it was here." I said "I can assure you I haven't even tried to come and pick it up. Do you not check ID's!?" And he said, "yes ma'am we do, and signature..." Hmmmmm! Okay!?"Well are you sure you have MY recliner with MY name on it!?" "Yes ma'am!" Wow!!! Not happy at all!!!

Contact information:
Author: Contact with Author


Offender: Babies R Us

Country: USA
Site: www.babiesrus.com

Category: Shops, Products, Services

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