Complaint / review text:
I recently visited a JC Penney at Fallen Timbers in Maumee, Ohio. I was very excited because I had never been there before. It's actually a very far drive from my house. My mother has a charge card to this store, which has been used BY ME several times with my shown ID. Since the store is so far from my house, I had my mother call in advance to make sure I would be able to use the card because I am not a signer on the card. Upon arrival to the checkout line I had a cart full of items.
I approached the cash register and proceeded to check out. That's when a lady named Yvonne had to call customer service to verify that I would be able to use the card, even though I made it clear that my mother had called in advance and the last name on the card matched my ID. Yvonne left me standing in line for 15 minutes only to tell me rudely that I wouldn't be able to use the card. This ordeal was ridiculous to me and unfortunately this establishment will not be receiving my money in the future. Yvonne is in need of a reality check and you should clarify the card's "rules" to every employee so that people won't be as disappointed as I was. Thanks.