Complaint / review text:
My last experience with JC Penney was the worst experience I have ever had with a business! I saw an item (flat iron) for sale on the JC Penney website and saw that it was in stock at my local store. I went into the store to buy it and it rang up as a different price in the store (about $50 more in-store). I showed the cashier the advertised price online, and the not-so-helpful lady told me in a matter-of-fact manner that JC Penney stores do not price match their website. I thought this was a bit odd, but said okay thank you and decided to buy it online. HUGE MISTAKE!
First of all, my order (which was supposed to take 4-7 business days to arrive) somehow never shipped. Yet every time I called customer service, the rude people told me that my order had shipped and was on the way. Keep in mind that I frequently checked the website, which still said the item had yet to ship. Finally, about a month later, I talked to a person at customer service who told me that not only do the stores price match! I asked to cancel my order but the guy told me it had already shipped, so I could not cancel it.
After speaking to the manager of my local JC Penney store, she was very apologetic (the best part of this whole experience), and allowed me to come into the store to buy the flat iron for the price I had bought it for online. I asked about the item and she said that I could come in when it arrived and cancel it to get my money back. Well, another month passed and still no sign of the flat iron and the tracking on JC Penney's website still said it was pending shipment. I called JC Penney back and spoke to yet another representative. However, this lady told me that for some reason my order had never shipped. I asked her to cancel it and she told me that she would put in a request to cancel it and I should have my money in 7-10 business days.
A couple more weeks pass and I still did not receive my refund so I called back. Another lady told me that no one had put in a request so she would put one in and I would get my money back in 3-5 business days. Even more weeks pass and I finally call JC Penney again, only to be stuck on hold for over 30 minutes. Finally, I decided enough was enough and put in a complaint with the BBB. It was not until then that I received a refund back to my checking account. It is completely ridiculous that it had to come to that for me to receive my money back for a product that never even shipped! It is ridiculous that so many people LIED to me. It is ridiculous that such an old (and at one point prestigious) company would treat a customer in this way. After this experience, I will never shop at JC Penney again, at least not for some time.