Complaint / review text:
I am filing this complaint about JC Penney. On September 24, I placed 9 orders online with JC Penny. On September 25, I received shipping confirmation and tracking numbers for 7 of those orders (I have both sets of these emails). The other 2 said that they were waiting on products to be transferred to ship them out. This never happened and the orders were later cancelled without reason and without my knowledge (to which the company was unapologetic and would not let me receive these items so I just gave up on those). On September 25, when the shipping confirmations were sent out, the money was taken from my bank account (not pending, removed. I have bank statements proving this).
It is now October 5, and I still have not received my items and the tracking numbers provided do not work (it says no tracking information available). This company took my money (as shown on bank statements between September 24 and 25) and I have doubts whether the items were EVER shipped. I want the items that I PAID FOR given to me as was agreed upon when I shopped at this site. I also want the business investigated for theft and fraud and a fine implemented to them. My main concern as of right now is to receive the items THAT I PAID FOR.
I spoke to a representative on October 7,2015, who kept saying that all the orders were cancelled (despite saying shipped and with no notification of cancel) and that no charges were placed. I have PROOF that the money was withdrawn from my bank account and she said under no circumstance are you getting your items or a refund. I told her: "so you marked the orders as shipped, never intended to ship them, and took the money out of the bank account. That is theft". She confirmed "yes", that is theft and that is what happened. Theft is illegal. She also confirmed that the tracking numbers they emailed customers were never intended to be tracking numbers, because they had no intentions of shipping products. That is also illegal.
I went onto various sites, including the JC Penney Facebook page and there are HUNDREDS of people having these issues, and JCP is continuing to deny customers refunds. They are also beginning to delete any comment and post on their page that references this theft. I want my items that I PAID FOR, shipped to me, a FULL refund, and the company investigated for fraud and theft, along with a fine implemented to them, and given the widespread nature of the CRIME that has taken place, if it is in your jurisdiction to launch a class action lawsuit, I request that as well.