Complaint / review text:
I placed an order for flowers for my sister's 40th birthday for $39.99 for next day delivery. Pro flowers charged me an additional 14.99 for delivery. They sent the order to a local florist for 29.99 for flowers and $10.00 delivery fee. The flowers that arrived were nothing like what I ordered and the local florist acknowledged he tried but most were out of season. When I explained what Proflowers charged me, he faced me what PF sent him. I could have called the local florist directly and got $60 worth of seasonal flowers for what PF charged me. Plus, I paid PF a delivery charge to email an order to someone else. When I called PF to complain and ask for a refund, they said to issue a refund would require, they also would have to pick up the flowers and not pay the local florist. They screw up and the local florist and the recipient pay for it. I got my refund and paid the local florist directly and had him send new flowers.