Complaint / review text:
I purchased a protection plan from Best Buy/Geek Squad for my NEW Galaxy Samsung 5 in April 2015. My screen cracked and I filed a claim on 10/27 per my protection plan that I pay $12 a month for. When I called to replace it they said it would be 3-5 days (PULL THE PHONE RECORDS FOR PROOF!). Of course it was at a higher price than my original agreement but whatever, I need a phone. I called on 11/3 and some lady now says 10 days. This is unacceptable and unreasonable. I PAY EVERY MONTH on time and they can't replace a standard phone or hold up to their end of the bargain. PLUS I am now playing my cell phone bill that I can't use because BEST BUY / GEEK SQUAD doesn't know how to uphold their end of their contract or have a customer service person type in a resolution.
On top of that, I use my phone for work and now losing money because they can't replace a phone like any other insurance. THIS IS A SCAM and I am writing for a few reasons. I will fight until I get my MY FULL MONEY back from my plan. I reported this to the BBB to investigate this fraudulent service. I am also starting a class action lawsuit. Don't be fooled by them - buy the manufacturer's policy. This is a scam.