Complaint / review text:
This website has a pretty sweet system worked out. You pay for overnight delivery. They say they can't finish the order because they "need more information." You call to give them information, but the person you speak to is only a "tracking representative." They transfer you to a "customer advocate" but they don't have any available, so you leave a message. I call back and ask for an estimated call back time. I am given an estimate of more than 24 hours, which defeats the purpose of the $300 expedited purchase in the first place. This company is terrible, a complete rip-off and shouldn't be allowed to do business.