Complaint / review text:
On 9/9/09 I purchased $101.86 worth of items for a baby shower. I asked the clerk at the registar when unloading my cart, "My daughters shower is in Oct, and I don't know how many will be there. Can I return what I don't use?" She said "yes, just keep your receipt." I told her, "Then I'll get enough to make more gift bags just in case more come to the shower than I expect. As long as I can return what I don't use." She replied again, "Yes you can return them." I asked "You're sure?" I was reassured several more times that I could return what I didn't use.
Upon returning to the store, I was told by William (the assistant manager) that the return policy was "9 items in 9 days". I told William what I had been told, and he pointed out a pink 8"x11" piece of paper with the return policy on it. I showed him the register I had used and how there is NO return policy posted there. (I have a photo of the blank spot on the back wall behind the register)
He responded, "Well I am sure it was there when you were here." He offered to let me return 9 items, even though it was after 9 days. I showed him the receipt and asked why this return policy was NOT on the receipt. William responded "Corporate has been asked to put it on the receipt but they won't do it." The following day, 10/24/09, I spoke to Myra Loza, the store manager. She told me she would allow me to exchange all 34 items, but the 9 day return policy is to get your money back.