Complaint / review text:
Buyer purchased eBay auction item on Aug. 06,2009, paid on Aug. 06,2009 with credit card processed through PayPal. Item was shipped on Aug. 07,2009, UPS Tracking #. Item was received by the buyer on Aug. 07,2009. On Aug. 14,2009, buyer sent message trough eBay messaging system indicating they we not happy with cosmetic appearance of used item and wanted a replacement. I agreed to replace item upon return of original item as indicated by auction, eBay and PayPal policies. Buyer demanded for item to be returned at my cost. I reminded buyer of return procedures per auction, eBay and PayPal policies. Buyer threatened to post potentially damaging negative feedback on eBay if their demands were not met. I once again asked the buyer to return item for replacement.
On Aug. 28,2009, buyer posted negative feedback in my eBay profile damaging reputation of my business. On Sept. 04,2009 I was notified by PayPal that buyer initiated credit card charge back, case #. At that time, $1,233.52 was taken from my PayPal account and placed on hold. PayPal was reviewing this case and disputing unauthorized credit card charge back from Sept. 04,2009 until Oct. 26,2009. At that time, the case was closed and money was taken from hold and returned to buyer's credit card. Message from PayPal indicated that buyer stated to his credit card that he attempted to return the merchandise which is not true. Currently, buyer has both the item and the money and has damaged my eBay reputation and business.