Complaint / review / scam report
Zappos
Zappos doesn't want to stand behind defective goods

Complaint / review text:
I purchased a pair of shoes from Zappos.com. For an upcoming trip to Europe. I had a pair of shoes form the same manufacturer for years and loved them. I tried the new pair around the house several times and decided to keep them.

After 3 different days of wearing them on the trip, the padded, totally attached insoles started wrinkling and caused bruising and blisters. I hauled them around in luggage the rest of the trip to return them when I returned home.

After returning them with NO acknowledgment from Zappos, I called them. They said they would not stand behind them and give a credit because I had worn them. I argued repeatedly with costumer service that they were defective, finally I was given a credit after threatening I would approach American Express to dispute the original charge.

I mail/email 90% of my purchases, but non to Zappos anymore!

Contact information:
Author: Contact with Author

Offender: Zappos

   State: California   City: San Diego
Address: 2280 Corporate Circle
Phone: 18009277671
Site: www.zappos.com

Category: Shops, Products, Services

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