Complaint / review text:
I purchased a pair of shoes from Zappos.com. For an upcoming trip to Europe. I had a pair of shoes form the same manufacturer for years and loved them. I tried the new pair around the house several times and decided to keep them.
After 3 different days of wearing them on the trip, the padded, totally attached insoles started wrinkling and caused bruising and blisters. I hauled them around in luggage the rest of the trip to return them when I returned home.
After returning them with NO acknowledgment from Zappos, I called them. They said they would not stand behind them and give a credit because I had worn them. I argued repeatedly with costumer service that they were defective, finally I was given a credit after threatening I would approach American Express to dispute the original charge.
I mail/email 90% of my purchases, but non to Zappos anymore!