Complaint / review text:
This company is ripping merchant off and making millions of dollars. This has to stop. You were advised that my bank had no record of a rejection that your company submitted, an invoice or a charge for October 2009. You were able to withdraw money from my account in September 2009 and in October, you were unable to withdraw your rental fee. I find that hard to believe. I have asked my bank to block you from withdrawing any monies from my account until this matter is resolved.
My contract states that fees should be billed to my account on the 10th of every month. Why are you withdrawing money from my account on November 4,2009? You have broken our contract agreement. You have not submitted any evidence to me that you tried to withdraw money from my account in October and that transaction was rejected. Please remember that this email was sent to me on October 6,2009 and fees are due on the 10th of each month. The information that I gave you in our telephone conversation have not changed. You were advised of that. No banking information has changed.
No submission of fees should be submitted to my bank before the 10th of every month. You were given all information on October 6,2009 before any submission to my bank for your fees for October 2009. You have broken our contract agreement.
In a message dated 10/7/2009,2:39: 52 PM Eastern standard time, [email protected] writes:
"Please be advised that the account for domestic and international travel has been blocked from processing transactions on the Charge Anywhere Payment Gateway due to nonpayment of services. Payment was not received for the following reason: No account/unable to locate account. Please note that your account may be deactivated within 7 days of this notice and will be subjected to a $25 reactivation fee per terminal as well as $20 ACH reject fee. To update your payment information, please contact us at 800-211-1256 option 1 or email [email protected]"