Complaint / review / scam report
Forever 21
On 12/22/09 I purchased two pairs of pants for a friend...

Complaint / review text:
On 12/22/09 I purchased two pairs of pants for a friend for Xmas. I asked for a gift receipt just incase of a problem. The pants didn't fit, so they were given back to me for a return. Now I have the gift receipt and the original receipt. Now the only tag on the pants or the price tag and generally you remove the price tag when you give someone a gift. That is why you ask for a gift receipt. Well because the price tag was removed I was refused a refund, and not only a cash refund, but they will not even give me store credit. I know the receipt says you will need original receipt and tags attached, but when you ask for tags attached it is something maybe the style or the maker of the garment tagging not the price tag. That was the only tag on the pants.

When I went into the store for the refund, I checked to see if they still had the same pants and maybe an additional tag was on the pants, but it wasn't, just a price tag. I tried to explain to the manager that as a rule when you give someone a gift you remove the price tag and that’s why they started given out gift receipts. She said, “Well, we tell the customers to just cut off the area where the price is.” Well, that does not make sense because that is the bar code or any other identity of that particular product that would or could claim that product belong to that store. So they were a $40.00 pair of pants and I am a student and money does not grow on trees. They gave me a number to their corporate office but there is no one to talk to, and they knew that. So this: I need to tell people because it’s just a rip-off.

Contact information:
Author: Contact with Author

Offender: Forever 21

Country: USA

Category: Shops, Products, Services


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