Complaint / review text:
I bought a refrigerator, scheduled delivery for a Tuesday between 8-12. No one showed and no one called. The Sears store manager said the delivery people never picked up the item and that they should have called me. The delivery (I called above the 800 number) said the store did not have refrigerator there for them to pick up so they should have called me. I rescheduled delivery, the refrigerator was delivered with damaged handle. I called customer service and scheduled for service tech to come out and fix.
I waited between 8-12 on that day and no one called or showed up. I called to reschedule, they said that the service tech called me and I did not answer so they did not show up. On the rescheduled date, I waited for another 4 hours. I called 3 times in that 4 hours and was reassured that someone would be there before 12. No one showed or called so I called again after 12. They said that they are running late and will call me before coming out.