Complaint / review text:
I also work for a Ross store and I would like to clear up some of the complaints I've read.
To start, Ross employees are people just like everyone else. And while it is true that we are getting paid to have a certain attitude and behavior while at work, we also get angry and upset and hurt. I work in customer service and I always start the day with a smile on my face, but there are always customers who come in and behave rudely no matter what type of treatment you give them. This, combined with the fact that you're being timed while on your register and your boss is constantly nagging you to get your time down, can lead to a lot of tension for those working registers.
It is also hard to keep the line moving fast when you have people coming to your register needing at least three price checks, not knowing exactly what they want out of their cart load of items, not being able to pay, or not knowing how they want to pay. I have had people come to my register with carts full of items, and the look at each one individually before decided they only want four of the items. Then the last item is too expensive so they don't want it anymore. So if you have a complaint about the time you spend in line, look to your fellow customers, not just the employees who have to sit there and patiently wait through all this
. As far as the number of cashiers, this may differ with every store but at my Ross we have a certain amount of hours that can be given out a week. With these hours the manager has to make sure there are stock people, people to work the sales floor, the fitting room, and the register. So trying to find a good balance to this is hard work. It's not a store thing, it's a corporate thing.
As far as the dirty and unorganized part, I'm well aware that the store is unorganized and the blame for this is an even split between customers and employees. During the day you may see people in departments trying to clean them up.in the meantime, you may also notice the over-stuffed baskets of items in the front. All of those items are items that customers leave around the store or at the register because they do not want them and must be put back on the floor. The more we try to organize and put back, the more it seems people mess up. I once helped organize an entire department, the next day it didn't look like we had changed anything. This makes the employees not want to put in the effort to organize the store. I've literally watched customers put clothing and shoes in the home department and leave carts of items in the store. When the store closes we have a time limit. So not everything gets put back. And as for the mess, my suggestion is that people don't give their children candy, food, or drinks while there in the store. And some adults shouldn't have them either, because I have picked up many a drink and food wrapper from the floor and that is not part of my job, that is for the janitorial services.
As far as the carts not going out of the store, come on now. We've all been to grocery stores and seen their parking lots littered with carts that people didn't feel like putting in the right area. Or seen that random cart on the sidewalk by the corner of our houses. So there should be no question as to why we don't allow the carts out. And if we had to hire someone to retrieve carts, then that's just one more person who won't be on a register.
Ross employees (at least the ones I work with) usually try to be polite and kind. I have had people call me out of my name because they couldn't return certain items, yell at me because the line was too long, and everything in-between. By the way, complaining to a cashier that there aren't enough people on register doesn't really help you because we don't control that, and the manager who does control it is very aware of that fact.
Also we are a bargain store already, so the signs that say "40-60% department store prices" mean just that. We are not Macy's. We do not sell very expensive items. Some people get angry because they find something with no tag and want a clearance price. Some people return things just to see if the price has gone down so they can get their money back. But Ross is a discount store, I'm sure nobody walks into a 99 cent store expecting in to look like Ralphs?