Complaint / review text:
I have been selling through Amazon for a little while now and recently, I received an email saying that an item I shipped to a customer had been cancelled and the customer was not charged. When I investigated the why's, I was told that they have a new policy that a shipment has to be confirmed on their website before they will pay you and that orders not confirmed within 30 days will be cancelled and basically free to the customer you shipped to because they offer no recourse for the seller.
I had been selling for years and had never had to confirm a shipment to get paid. There were no emails sent to me besides the cancellation notification telling me to confirm the shipment and I never signed or agreed to anything saying I would ship my merchandise before getting paid. I have always been paid before shipping the merchandise which once was standard practice on Amazon. The customer service rep said that I should email the customer and ask them to resubmit their payment to Amazon as if someone will really do that after receiving the merchandise already. So I am out the DVD box set and the money I was to be paid for it.