Complaint / review text:
I ordered a plant and get well assortment order #6171-4730-1230 for $49.99 and a Mylar balloon order #upBAL01-4730-120 for $6.00, for a sub total of $55.99, plus $3.99 handling, shipping or service $10.99, for a total of $77.89. On Just Flowers webpage, it stated same day delivery. I placed the order Feb 10th at 12:15 P.M. The e-mail of confirmation of order stated that delivery date is Feb. 10th.
The morning of Feb 11th, I spoke w / Victor (customer service). He put me on hold for about 10 minutes and said he would look into this and I would be contacted. I also contacted Vannie through online twice and was told she would look into delivery. Finally, (Feb 11th) approx 5:30 P.M., day and half later (website stated same day), I wish that was the end of it but I ordered a plant assortment, with get well Mylar balloon. They delivered flowers in a glass see through vase and no balloon.
Today, Feb 12th, I spoke w/Jane at customer service. She said she would contact florist and give me a call back (she never ask for my phone #). I told her I wouldn't hold my breath, since no one that said they would call back has. I paid $77.89 for what? I’m upset as I take a time out of my day to deal with this company that has no idea of what good customer service is. I will never do business with them again.