Complaint / review text:
I ordered three textbooks to be received in one day. I only received one textbook. When I inquired the reason why the other two were not in the package, the reply was that some of their consumers do not send items one day. So, I waited. However, I got online to see exactly when the books might be sent. It says anytime between March 26 and April 12! So, I called back. The CS agent said I had to cancel with the company not Amazon (but I ordered through Amazon!).
Anyway, I have written to these companies to cancel my order because they are unable to meet my need of sending my books overnight (which is what I paid for). I have to wait and see what happens with them but I am angry with Amazon. First, they do not make clear that the other companies honor the same mailing policies as they do. You pay for something assuming that it's all within one company. Beware, it's not! Let's see how quick they credit my account and cancel my order before I go any further.
Consequence is I am not prepared for my online class this week. I have to go through another company for a one day mailing of these two books. Although I waited because of issues with a scholarship getting halted in the middle of my semester. It's essentally a question of why I waited so long to get my books. However, I did pay for a one day mail which would have had my books at my house for me to study and be prepared for my first week of class. Now, I am not!