Complaint / review text:
Received a Lenovo Laptop with loose keys. I contacted New Egg, they told me to send it to them. I sent the laptop exactly the way I got it. I waited three weeks and then I called New Egg. I was told that the laptop was being returned to me because keys were missing all together. I told them this was impossible. They also told me that I told the original customer service representative that the F7 key was missing or loose (I never mentioned which keys were loose to any one).
The rep told me to send it to Lenovo and pay for the repair or maybe they will be nice and fix it for me! I received a similar email, after I wrote them to complain. Bottom line is, I received a refurbished or damaged laptop which was being sold as new. Why would anyone send back a Laptop without the keys. I never bought a computer with loose keys, ever. This is a scam job.