Complaint / review text:
Well it all started on May 10,2010 when I went to Office Depot to purchase my computer. I wrote a check for the purchase and it was denied. I had all the money and then some in my account but they stilled denied it. At that time I had to ask the manager to put my computer on hold and then drive out of my way to my bank to get the money (thank god they were still open) and then drive all the way back to
Office Depot. Even the manager at Office Depot said that the Telecheck Company was a pain to deal with. Apparently they go through this all the time. They gave me an 800 # to call when I called the number I had to give all my personal bank info and such before I even got a real person. I finally got a real person after being on hold for awhile and then I had to repeat all the information I had just gave them. After all that all they could tell me was my check was outside the Telecheck guidelines. I proceeded to ask what that meant and they really couldn’t give me an answer other than me not having a history with them and it was a large amount ($500) at which time they said they would send me out a letter and next time it happens to call while I was still in the store and they might be able to over ride the transaction. So I let that go, needless to say on May 12,2010 I go to write a check at Best Buy again denied oh but not just me they were having trouble with the whole system because there was 3 lines being held up (including mine) because of checks being denied. This time I had only written the check for $43.00. I was again told to call the 800 number. I didn't call then at the store because I was already embarrassed and highly ticked off so I got out in my car and called on my cell phone.
Again, I got put through the run around and they stated the same thing. I proceeded to ask them how I can have a history with them when they won't let it go through. Again they could not give me a straight answer. All they could say is wait a few days and write a check for a lower amount. Well, then again on May 14,2010 I am back a Best Buy and was trying to write a check for $37.00 again denied! I go through all this again and spoke with a manager and she told me to go back to the store and she could over ride it. I told her I was already far away from there. She couldn't give me a straight answer and I was getting really mad at this point and I stated I was going to contact the BBB and The Attorney General's Office and her attitude changed all of a sudden. But still all she could tell me this time was I was to wait 7 days to write any more checks and to write it for a lower amount. I was furious by this time. So here I am, no debit card and I can’t write any checks for 7 days. I had asked her how low do I have to write it for a $1.00 She couldn’t give me an answer but that I didn’t' have history and I told her about the other times I had written checks and they did the same thing to me and she stated that she saw all the times it happened.
I then stated to her "You have a history of denials but you can't put my checks through even though the money was in there.” “If you have a history of denied checks there is your history I can't establish a history with your company when you won't let any go through. Again I told her I wanted something in writing stating why they were denying my checks and she said I would receive a letter which I have still yet to get and here it is May 19,2010. You try calling and you can't get to a real person without giving them all your account numbers and all. I refuse to give them any more of my information. Something needs to be done about this company so I will contact the Attorney General.