Complaint / review text:
I was purchasing some clothes and notice when they remove the sensor, the pants had hole where the censor was located at. The sale person Zeinah called the manager Stacey. I asked, "Can we take something off the ticket price since it has a hole in the pants?" The manager Stacey said no with unprofessional tone and attitude. I asked the manager Stacey why I could not get discount on the pants. She said we can send the pants back to the designer. I advised manager Stacey that type of fabric, the sensor would be placed in different area on the pants. She looked and walked away.
I got another pair of the same pants and another hole in a different pair of the same pants. The manager Stacey advised me that she will steam the pants and will remove the hole. I gave her 20 minutes. I left and came back about 25 minutes later. She never ever started to steam the pants until I got there. Stacey and customer service was horrible, horrible. I had been shopping at Lane Bryant for years, I have never ever experience such bad customer service. Can you please contact me as soon possible?