Complaint / review text:
Massage Envy... Call your massages what they are... A 30 minute is not 30 minutes - its 20 minutes and you shouldn't be charging for 30 minutes. I was told the 30 minute chair massage is 20 minutes... They give me 10 minutes for undressing and dressing. So, you're charging me to undress? Hello? You don't undress for chair massages. All this is, is a bad practice for ripping off your customers who pay your salaries!
Now, I have to say every massage I've had at massage envy and I've had a few only because I received gift certificates—the massage therapists are great! They know their job, they know it well and deserve every penny they get and then some.
Unfortunately, for the massage therapists - I won't go back until the company calls the massages what they are 20 min. Massage / 50 minute massage nothing more.
Massage Envy needs to use proper business practices and stop charging people to their clothes.