Complaint / review text:
I received 5 items as gifts from my loved one, but they did not fit so I decided to return the items back but I couldn't find the receipt, so I called the closest JCPenney near my house and talked to a manager and he told me that I would be able to return the items without an receipt. So when I got to the JCPenny Store, the person at the register took my items to complete my return and I was told I would get a gift card back because I didn't have a receipt. So I told her that was fine, so all the items came out to be around $281.
So the lady had to call an manager to get an approval. But the manager said that I needed to find the receipts or the tell him what day the items where purchase so I said fine, so that's what I did. I called some of my family members that I received the gifts from and asked them what day they purchase the items for the manager would be able to pull up the purchase from the register the items was purchased. The next day, I found the gift receipt for three of the item, so I took those items back so I was able to get an gift card back for those items but I couldn't find the receipts for the other two items. I had but my mom told me that she had purchase those items on 8/7/10, so I called back to JCpenny and talk to the same manager and
He told me just come to and return the items and I said, okay. So when I get there, I told the lady at the register that I just talked to the manager over the telephone and I was told I would be able to return my items. So for these two items it rang out to be $162, so she called a supervisor to come to the register and the supervisor told me that I would need a receipt. So I got mad I told her that I just got off the telephone with the manager and he told me it was okay to bring the items without an receipt and she just told there was nothing she could, so I told her what should I do with these item that don't fit me and she told me give it to the goodwill because she couldn't help me. I was so upset. I just started to cry because she was so rude, how can I just give these items away to the goodwill.
All I wanted was the same item back in my size or if I coundn't find the same items get something that did fit. This experience really hurt because I love shopping at JCPenny Store. I always shop online. Half my furniture was purchased at an JCPenny Store, maybe it was my fault because I lost the gift receipt but I shouldn't have been treated that way.