Complaint / review text:
Sometime in August 2000, I sold an item on eBay to a customer overseas. I blame myself for having used a shipping service that was not traceable, so I cannot verify if the person ever received it. I got one and only one email from the buyer about 1 week after I had sent it stating that they had not received the item and they feared the package lost. I sent numerous emails and physical snail mail in an attempt to ask if the client wanted a refund. I even sent them whatever paperwork the postal office had given me in an attempt to try to find the package.
I received zero response! Time passed, weeks went by, months passed and years passed, I was only ever left wondering, "What Happened?" The client had apparently filed a chargeback with their own bank - which of course, their bank is going to favor them. Paypal left the chargeback amount in my account, I never saw it! I was never informed of it! The account was closed some months afterwards and the email address used with it was abandoned.
I moved 4 times in the course of the ten years that followed! I get a call sometime in August 2010 from an outside collections agency. The woman on the phone is less than polite. She is irate with me and will not tell me what this collection is about other than to say "Paypal and Ebay, August 2000".in fact, this woman is so irate with me, that rather than answer my question as to whether this is real or fraud, she just threatens to file a mark on my credit report for it and say that I'm not paying it.
I then proceeded to call Paypal's customer service # directly. It takes me nearly an hour for me to even get a general idea of what this $120 chargeback is all about. Between being tossed around 4 or 5 representatives, and them claiming they need me to provide the phone # at the residence ten years ago, and/or the email address used, this was a freaking nightmare. I tore apart my entire filing cabinet just to find some itty bitty information to prove that I was me and not someone else!
It's not that I hadn't been willing to resolve the matter directly with the client! It's the fact that this took ten long years to resolve, and Paypal was less than helpful (although a bit better than the irate collections agency). I requested the Paypal representative who finally could resolve the issue to please send me a confirmation to my current address/email. Thus far, I have yet to receive it, and all my current inquiries of it go unanswered.
All I have is a charge on my current bank account, and no response from Paypal! I am keeping the statement that I have, but I have no faith whatsoever that Paypal has indeed closed the file on their end! I want solid proof of it, and until I do, I leave warning to anyone who uses Paypal to be extremely careful or not use them at all!
There also ought to be a "Statute of Limitations" as to how long something like this can go on for. Because ten years is a long time! A person can die during that time frame (you never know if someone is gonna be ran over by a car and dead the next day). Makes me wonder how many collections agencies are chasing dead people for money that cannot be recovered.