Complaint / review text:
I ordered a dining room set and the delivery people left a message on my machine and said they would deliver it tomorrow between 11am and 3pm. I am a new widow and work at a school, I cannot easily take time off.
I called the company back and they said if can't a neighbor come over to wait for the dining set to be delivered and I said no. The company should have given me more notice and coordinated it with me. I told them to send it back to the JC Penney store. I ordered a desk from JC Penney. When the box came, it was falling apart. The desk had scrapes and the finish was peeling off. I had to get it in the trunk of the car and take it back myself. I will never never get furniture from JC Penney.