Complaint / review text:
I saw an add online for anti aging creams and bought 2 items for total of $44.90, ship and tax total of $53.14 on 10/29/10. I received the package today, 11/2/10. It included a "free trial" of 2 additional products which I did not read that they would be sending. The paperwork said if you didn't return them in 30 days, your credit card would be automatically billed for $89. Every 30 days and they would send you the product each month. I called today, 11/2/10, saying I did not see that they'd be sending me a free trial and would bill me each month and that it's a fraudulent company and I didn't want any of their products and would be returning the entire order and expected to have my credit card credited.
She said I could not return what I had purchased, that they do not have a return policy. I could only return the free trial products. I asked to speak with the manager and she wouldn't give her to me. Her voice was escalating so I said goodbye and hung up.