Complaint / review text:
We purchased several Electrolux kitchen appliances in April 2008 from Smithtown Appliance. To date, we have had every appliance serviced as each one of them malfunctioned in one way or another. They came with a one year warranty from Electrolux, which worked out fine when one of them broke down. The parts came FedEx'd within a week and they sent a repairman quickly. This happened at least two or three times during the one year warranty.
Luckily, I purchased an extended warranty through Smithtown Appliance because the repair work just keeps continuing. To date the refrigerator has been repaired, the dishwasher, the range twice, and the wall oven twice as well.
Presently, the range needs repair as well as the wall oven and I am at the mercy of the warranty company, appliance repair company, and the store where I purchased the appliances. I have been given the run around for months about this problem.
I was told that the parts were on back order, but I called Electrolux myself yesterday and was told that the parts are in stock. I should not have to order and purchase these parts myself.
Having to make call after call and telling the entire story over and over is infuriating.
I purchased these thinking that they were beautiful, high-end looking appliances that were reliable, but in reality are just junk. I will never again purchase an Electrolux product.
I was told that they will "stand behind" their products and I'm sorry to say that I'm not seeing much of that.