Complaint / review / scam report
1Sale (formerly 1SaleADay)
I have used this site for online purchases a number of...

Complaint / review text:
I have used this site for online purchases a number of times. Their prices are, and always have been, very competitive and most of the items they advertise are a real bargain, particularly if it is something that you truly need but for which you cannot or will not pay full B&M retail their early days, however, their customer service left a bit to be desired, and while I assumed that this was essentially a cottage industry for the site owner and secondary to his "real" job, I'm a pretty much "take-no-prisoners" type of grumpy old woman who grew up in the era when customer service was king and who has little or no tolerance for indifference to service issues.

At some point, and I honesty don't remember precisely when, I wrote an unfavorable review here on the site and their practices. I was, as is my practice, honest in my review. I considered the issue closed at that point. I was contacted two days ago by Wayne from the site, requesting that I re-review the company. This was quite a surprise, since I had actually forgotten that I had even filed a complaint. At first look I pretty much blew his request off. He offered me $20 in site credit, which is nice but to me sort of seemed like an attempt at a bribe. That didn't impress me. What has impressed me a great deal is the singlemindedness in attempting to change my mind regarding and his devotion to making me a satisfied customer.

My honest appraisal is this: Their prices, for the most part, are excellent. My feeling regarding price issues is that if you feel a price is too high, you either wait to buy the item until you find a price you like better or if it is something that you need badly, you get online and find a better price. Shipping is reasonable, although they will not combine shipping for multiples of an item, probably because their products are drop shipped by their vendors and they cannot. Usually, the item is as described and occasionally better than described.

My only issue with them ever has been indifference to service complaints and, judging from this young man's determination to turn me into a satisfied customer, I am pretty confident that this issue has now been resolved. For that reason, I can now honestly and without any further reservation recommend them.

Contact information:
Author: Contact with Author

Offender: 1Sale (formerly 1SaleADay)

Country: USA

Category: Shops, Products, Services


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