Complaint / review text:
I went to return two items that I had purchased as gifts for my great-nephew on my J. C. Penney charge with receipts. I had purchased these items about four days prior to this visit. On the first item, a warning tape came out of the computer, telling me that I was going to be allowed only that one item for return. We tried the second item and the return was refused. I was informed that I was not allowed to return any more items for three months. I was livid because I had valid receipts for these items. J. C. Penney's return policy (with receipts) is three months.
They in fact have a return policy which prints on every receipt. This policy states that you can make a return as long as you have a receipt and it is within three months of purchase. Nowhere is it posted that the number of returns are limited. If I had known this, I would not have purchased the many pieces of curtains a few months back that I had to return since they did not match my room as I had wished. This denial caused me extreme anger and anxiety that a business be allowed to refuse my valid return with a receipt to my charge account without posting their return policy regarding the amount of returns.
I will never shop at J. C. Penney comfortably again and I will probably shop elsewhere. I did call Corporate and after complaining and threatening action, I was called back and told that my return privileges were reinstated. I haven't returned to the store since.