Complaint / review text:
I ordered a bouquet of flowers for a birthday gift. It was a $35 arrangement of mixed flowers, and the image online showed this nice full arrangement. The item that was delivered was this tiny vase approximately the size of a soda can and 8 flowers. When speaking with customer service, I am informed that the order was "filled to value", and that expensive roses were used. I ask why wasn't the arrangement I requested sent and they again reply that it was filled to value. I inform multiple service representatives that the item sent looked NOTHING like what I ordered, to which one lady tells me, " Well I think it looks exactly the same, it has the same color pattern". Well, so does a bag of skittles, but it's not what I ordered.