Complaint / review text:
Babies R Us shipped a gift that I ordered online to another state, unknown address. I called their customer service within 24 hours to alert them to their mistake. They told me they could not cancel the order, and they would not credit the order. When it was delivered to the wrong address a week later, they told me too bad. If that person sent it back, then they would resend with all shipping costs incurred, charged to me. Otherwise, I am out of luck. They will not re-send the product to a known address, and they will not credit the charges. The customer service rep was very condescending and told me how all of this was my fault. She expressed NO apologies or remorse for the inconvenience. I think she was thrilled to inform me that I had just $50.00 loss, and there was nothing I could do about it. She told me to do what I had to do.
No product. No refund. Loss of $50.00.