Complaint / review text:
I place an order on Thursday Oct 6th to be delivered for a funeral that same day by 6pm. They stated this would not be a problem and sent me an email order confirmation.
I received a voicemail on Friday stating they needed to speak with me in regards to my order. I was out of the office so I called them on Monday Oct 10th and got the call center. They told me that they would take my name and number and have someone call me. Of course no call.
I received an email on Tuesday Oct 11th for my copy of my order and receipt. Then another email stating I need to call them because the flowers were not delivered. I called again to advise I need to speak with a supervisor again this person stated they were at the call center and they pick up when no one is able to answer. I told this is crazy why had no one told me until Tuesday that the floral arrangement had not been delivered.
She again told me she would take my name and number and have a supervisor call me back asap. No call on Tuesday. Wednesday Oct 12th I receive an email stating that I would be getting a cc refund because the flowers were unable to be delivered and they would offer me a $30 store credit for my next purchase. I called the customer service # on the email.
Funny how I seem to get the call center no matter when I try to call. This time she tells me the close at 7pm I advised its 2pm pst and so it would be 5pm est. That means they close in 2 hours why are they answering. She tried to apologize profusely but she wasn't able to do anything else for me but again take my name and number and have someone call me
HOW DISAPPOINTING!!! We couldn't even send flowers to a friend who was grieving.
DO NOT EVER USE THIS COMPANY THIS IS A HUGE SCAM. Very Dissatisfied customer!!!