Complaint / review text:
I shopped in the new DSG store before anyone asked to help me. The clerk did not want to search an item for me that was sold off the shelves. At checkout, both of my sale items rang up at full price. When I questioned this, the clerk asked me how much the first item was on sale for and she punched in the price that I quoted and charged that amount.
On my second and final sale item, the clerk asked me to get out of the line and go to the back of the store to show the floor clerk the sale price on the display sign. The floor clerk said the price is this and pointed to the sign. I told her that the price is on the other side. She said you are right. I told her that she was quoting a price for shorts and I was purchasing a t-shirt. She said she would radio the cashier to confirm that I was right about the sale price, which she did not.
The cashier had to keep calling her radio and finally said that she must be using the radio wrong and couldn’t get through. Finally they were able to communicate by radio and she gave me the correct sale price. She never apologized for the wait, the hassle, or for the register having the wrong prices.
I had a similar problem in a DSG store in Durham, NC. I don’t think I will shop there any longer.