Complaint / review text:
Without hesitation I cancelled my Macy's credit card tonight. I have been a devout Macy's customer for many, many years and have spent thousands and thousands of dollars at your store.
My credit rating is excellent-well over 800. I had a $50 balance on my bill as a result of buying a gift card for a friend, also a loyal Macy's customer. Recently I became ill and was a few days late on getting you my $50 payment. I confirmed tonight that you have since
As a result, Macy's charged me $27. I called your customer service dept, explained the situation and asked them to look at my stellar history in hopes of having the $27 late charge waived. She explained that under no circumstances will Macy's ever waive a late fee. I am extremely disappointed in your practices and cannot believe that a $27 service fee is worth losing a long time customer.
I have never asked for such a waiver and it is appaling that Macy's treats it's loyal customers with such a lack of understanding. I cancelled my card and will never again return to Macy's. I will spend my thousands of hard earned dollars elsewhere, in stores that appreciate my business and take into consideration when a payment is late by a few days ONE TIME! By the way, the friend I bought the gift card for, a loyal Macy's customer, well she is cancelling her card tomorrow.
I plan on sharing my story with many family members and other friends and I can assure you that you have now lost many long time customers over a $27 late fee on a $50 balance. Macy's should be ashamed!