Complaint / review text:
I paid my bill on 9-16-11 at the Modesto Store. I was called the next day because I forgot to sign the check. I went back into the store and signed the check. The lady in the office told me she debited by bank, then reversed it since the check wasn't signed and now she was going to debit my checking account again. My bank statements reflects these transactions. On 10-26-11, Kohls reversed my payment from my account and sent me a letter that my bank returned it for NSF. The money is gone from my checking account as a Kohls direct debit. Kohls is saying my bank returned it Oct. 26,2011 as NSF. My money is gone from my checking account. No record at my bank of NSF.
I have made so many calls to Kohls and each time they say they will turn it over to be investigated. I just received a letter from Kohls stating that my payment was returned from my bank NSF. Because they deposit payment checks electronically they have no physical documentation to send me. I called and asked for a copy of what my bank sent to them and I was told I would have to go to my bank. I have my bank statement I have faxed all the information to Kohls and yet they still say the debit was returned for NSF.
Why don't they have to show me proof. I have my proof of debit from my checking account which was faxed to the billing department by Laura in the Modesto Store. She looked over my papers and saw where my payment was debited from my account. Thank you Laura for trying. I thought this was taken care of. I submitted proof of debit from my checking. They have provided no proof of NSF. Just their word. (not worth a thing to me).