Complaint / review text:
I bought a sectional with ottoman from the room place in october of 2007. Before thanksgiving the matierial of the ottoman had begun to tear form just using it to rest our feet on.
I knew when i bought the furniture that it was not the greatest but to tear in the first two months we had it! I called the costumer sevice number and harlem furniture sent someone out to look at it. He took pictures and said, "well i can't fix that." two weeks later they finally called back and said that they would niether replace or refund our $200 for the ottoman because we, "abused it." how would they know, believe me it was not abused in anyway. I am still working on it but to no avail, no one wants to help me from the company.
As a customer i have never been treated as poorly as i have with this company.
My advice is simple, don't ever buy harlem furniture's.