Complaint / review text:
I ordered a special birthday wish flower bouquet to be delivered for my grandmother's 100th birthday party at her residence on saturday, 2/2/08. I noticed that they were not there, and called around noon to inquire. The system stated that they were scheduled for delivery that day. Still at 4pm the flowers were not there, so I called again, and they said that they were on the way. By 7pm, (party now over) the flowers were still not there, and after calling multiple times and being hung up on, I was told that the florist was now closed and that they could not get the flowers there anymore, and could also in no way get the flowers delivered the next day because it was a Sunday. I was very upset, and they promised to note to have a manager call me and have the flowers delivered first thing Monday morning 2/4/08.
I called my grandmother this evening, and she STILL has not received the flowers! I called 1800flowers for the 8th time, and they continue to provide awful customer service, again apologizing, saying the order some how got cancelled Sunday night (although never e-mailed or called me!), saying they will be delivered tomorrow 2/5/08, and offering a wowing $7 for all the trouble. Please, don't break the bank! I cannot believe the awful service and it seems they do not care at all about retaining a loyal client. I will never depend on their service again. Way to mess up a 100th birthday celebration!!!