Complaint / review text:
I bought dinner plates, salad plates, and mug from the Marshalls in Hadley, MA, and upon payment, I realized that I had forgotten my TJX card at home. So the cashier assured me that I could use another card and then later return and rebuy the stuff on TJX card. My husband went back the next day with the receipt. The store manager told him that he had to have the stuff with him, so he went back to the car and brought the stuff in.
And at that point, the manager refused to return it and told him that he couldn't purchase it again. He asked about the reason, and she just got upset with him. I was buying some other stuff in the store, so my husband found me and told that the store manager didn't want us to do that without any satisfactory response.
We decided to just return the stuff and not buy it again. While I was returning it at the other cash register, the worker Beata walked over to the cashier and told him to make sure we don't buy it again. I felt very insulted and wanted to give her a piece of mind and ask for the policy that requires that. But I just remained calm and decided to just return the item.
The cashier on that register was surprised too and asked us why we couldn't buy it again. But I guess the store manager didn't want to spend time to open the items. I don't see anything wrong with it. We had the receipt; I had the items. We were just trying to buy it on TJX cards to earn rewards but no. Not only did she caused a lost to her company by refusing us to buy the stuff again, but also they lost customers.
I want to report it to the Marshalls office as well. She has always been very rude to many customers. The store manager needs to learn to treat customers with respect!