Complaint / review text:
I placed an order on 1/24/08 for two products for a bridal shower I am hosting for my best friend on 2/10/08. I specified when placing the order that I needed all products by 2/7/08. I received two email confirmations, one from HomeTown Candy (aka jordanalmonds.com) and one from Wedding Planners Supply LLC with two completely different order numbers. My credit card was charged for the order on 1/24/08.
On 2/7/08, when I never received a shipping notice, I got worried and emailed the company. Karen responded via email that part of my order was shipped and the other part of my order is out of stock. She asked if I would like to cancel that portion of the order or choose another product and she would ship it out overnight. Since they had already charged my credit card, I submitted my response via email a couple of hours later (in the early afternoon) advising my replacement product selection and to please overnight it.
I never received a response and I did not receive the replacement product on 2/8/08. Phone calls to the company go straight to voicemail. I did receive the portion of the original order that was shipped to me ontime. Now I am out the original amount charged to my credit card for a product I never received and I had to go out and purchase a replacement product for the bridal shower.
If a company is going to accept your order online, the least they can do is notify you online if a product is out of stock when it is marked as available and not backordered on the website. Had I not emailed the company, I would never have known the product was out of stock.