Complaint / review text:
On Friday, I dropped off a pre-paid priority overnight delivery for FedEx containing legal documents. I asked the clerk twice if the package would go out that day for delivery on Monday. I was told there were 2 pick-ups that day, and it would definitely go out. Today, Monday, I received a call from the destination saying the package had not only not arrived, it had never been logged into FedEx's tracking system.
When I called the store, I discovered the package was still at Office Max. I talked to two different people who gave me two different stories, but both blamed FedEx for not picking it up. I had to go to Office Max and retrieve the package to ship it from a FedEx store, because I no longer trusted Office Max. I phoned FedEx to determine whether they actually did make a pickup from that location on Friday, and I was told the pick-up occurred at 6:58 P.M. Do not use Office Max for FedEx shipping! Their lackadaisical attitude regarding the importance of your mail is appalling.