Complaint / review text:
I ordered flowers on 02-23-2012 at 9:16 am. I read the print carefully before ordering to ensure the flowers would be delivered the same day. The print stated order prior to 2 pm for same day delivery. Throughout the day, I checked the site for a tracking number, nothing. I called customer service at 6 pm and was told delivery was until 7 and it would be delivered. At 7:30 pm, I called again and was told the store is now closed and the flowers were not delivered with no explanation as to why. I was refunded half of my money back and given a $20 future coupon which is not needed because there will not be another order placed. The address for delivery would now have to be changed assuming it would be delivered today. Today, 02-24-12, there is still no tracking number available. I was promised it would be delivered today by 2 pm. If not, I will be requesting the other half of my payment. This is totally a huge inconvenience. My mother's birthday was yesterday, not today.