Complaint / review text:
On March 2, an order was placed for flowers to be delivered "some time" the same day to a hospital patient. I placed the order at 8:45 AM via web page. At 10:00 AM the patient was out of recovery and moved to her room by 10:05 AM. At 1 PM there are still no flowers. So I went to the info desk and noticed three arrangements were waiting to be taken to patients’ rooms with my order not there. At 4:35 PM I called and still there are no flowers and the customer service rep placed me on hold to contact the local florist. To my dismay, the "driver" told the florist he was there at 1 PM and the patient wasn't in her room yet.
That’s lie number one. Lie number two was that he indicated the flowers couldn't be left at the information desk. Lie number 3: the order was to be delivered March 3 at 9 AM. It's noon here currently and guess what? No flowers. This is the third time in the last two months from 1800flowers not to follow up or even call to explain the delivery could not or would not be delivered. What a rip off. They offered a refund of my purchase half off. Big deal. They can refund the entire amount and I'd never order from them again.