Complaint / review text:
I ordered the Lift Away Shark vacuum on 12/27/11. Before it arrived, my current vacuum died. I went to my local Bed Bath and Beyond and found a better model Shark vacuum. With my coupon, I paid less than the one I had ordered online. It took 10 days for the vacuum to arrive.
I promptly called Euro Pro and explained what had happened and received a return label. I returned the product which they received on 1/18/12. I paid via PayPal. It has now been almost 2 months and 3 phone calls and numerous emails to Euro Pro and I have yet to receive a refund. I have been told numerous things like they cannot issue a refund to PayPal (every other merchant can) or I need to give them a credit card to issue a refund (seriously).
Somehow I was able to reach the corporate office today and went through the whole ordeal and was told again they cannot issue a credit via PayPal but they would send me a check. The check would take 4 to 6 weeks to receive. Although, they said they would credit the entire purchase including shipping. So if I actually do receive the check that will be 3 months to get a refund. I do like the vacuum, but the customer service is absolutely the worst. I just do not understand why they can accept PayPal payments but cannot give credits via PayPal.