Complaint / review text:
FFL promises 2 logos, with unlimited revisions, and a 30-day Free Trial. Of course they charge my CC $58 should I forget to cancel, so they have their earned fee.
Now they are not accepting my request to cancel; they are just ignoring my repeated requests.
I paid for the best package $58. I submitted 2 revisions on one logo, and still am not satisfied. The 2nd logo was poor, and no substitution or revision was made.
OK - I gave them a fair chance and I'm not satisfied. I expressed my dissatisfaction and gave them one more chance. No response.
OK, now I cancel in writing within the 30 day period and I keep getting the same "Stock Letter" response of how hard they worked to make me happy, they ask for another chance to satisfy me, then end their letter with "Thank you for giving us another chance." Meanwhile I have "no say" it appears... As I keep getting the same response to my request for cancellation.
After giving FastFreeLogo one last chance, they met my expectations. I am now a satisfied customer.
It should have been less aggravating - they respond to e-mails slow - you ask? S and receive stock letter responses - I believe their service is an incredible value, if you are patient and have weeks to spend getting your logo to perfection. Overall the product is worth the small investment. Nothing is free though. My CC was billed as soon as I gave my CC #, then if you're not satisfied - it's up to you to "become a pest" to get a refund.
I strongly believe that had someone called me the minute I expressed any dissatisfaction or concern, I would never have filed pissed-consumer complaints. Customer Service needs to improve to compliment the excellent logo product they are capable of creating, for such a low price. Customer Service is mostly perception "if I think they care about me & the problem I'm having at FFL, even if they can't satisfy me - I am more likely to be understanding & possibly sympathetic to the struggles of a small business like theirs.
It's when the specifics if my e-mails appeared to be ignored that I started looking to bash this company publicly; bringing me to Pissed-Consumer. Ultimately FFL did satisfy me, unfortunately not until after I became pissed about their lack of personal attention to my e-mail requests.